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These terms & conditions apply to our tuition session, vocational qualifications and professional training. Our customer satisfaction is very important to us. We want one of our students (Primary, secondary students) feel positive about themselves and proud of their achievement. For the other types of students we endeavour to meet their needs. By the time they leave us we want them to develop the state of self-accomplishment and confirm that they have learnt useful, practical skills that they can use straight away when they go back to work or apply for a job role.

Terms of Use of this Website

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us.

Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorised use of this website may give to a claim for damages and/or be a criminal offence. From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s). You may not create a link to this website from another website or document without STAT’s prior written consent. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

Complaints

If you have any complaints about our service, please email us. We endeavour to respond to all complaints within 5 working days. We will attempt to resolve all complaints within 28 days of the date your complaint is received. At all stages of the complaint process we will advise you, via email, of the steps we are taking to resolve the matter. As of the 15th February 2016 if a dispute cannot be handled internally you can consult the EU online resolution platform  according to the Alternative Dispute Resolution for Consumer Disputes (Amendment) Regulations 2015

Our Rights

All sales are subject to English law and the jurisdiction of the English courts.
All content & images displayed on https://www.tuitiontraining.co.uk are the property of Success Tuition and Training Centre or their respective owners. Under no circumstances may you re-use any of the information on this site for your own personal gain.
Anyone using or purchasing from https://www.tuitiontraining.co.uk  is deemed to have read and understood the above Terms and Conditions. We reserve the right to amend these terms & conditions in compliance with current UK & EU law.
These terms do not affect your statutory rights.

Our pricing

At STAT, our standard prices offer great value for money in the education sector.

Booking Tuition Sessions and Short Courses

Booking for places on tuition sessions or short courses can be done using our website or in the office. We require payment in advance before you attend a session or a course.  We accept different means of payments including BACS online or credit card payment at the centre in person. If payment has not been received by the tuition session or course start date, you may not be allowed to attend.

We will promptly send an invoice the same of your booking electronically and in the post. This will allow you to avoid any disappointment.

Full time courses

These are courses running for one full academic year or more. The method of payment varies. This may be done by instalment. Please always check with the office for more details.

Cancellation Policy

Tuition Sessions & Booster Courses:

Please note that all tuition sessions must be booked and paid for in advance. Due to the limited availability of places in each session and the reservation of a spot upon booking, we regretfully cannot accommodate re-booking for missed classes. However, in the event of your child’s absence, we are happy to provide a copy of the session’s work via email for catch-up purposes. This policy does not apply to pre-approved holiday leave. Missed classes are considered non-transferable and non-refundable. We kindly remind you of your responsibility to maintain regular attendance for the optimal educational experience.

Short Courses:

In the event that you need to cancel or change the dates, the following charges will apply:

1. you may rebook if you call to cancel at least 28 days before the course date, if you have purchased a voucher from a deal site these dates are non transferable and a booking fee will be charged to change the date.
2. You can rebook up to 14 days before the course date, a rebooking fee will apply. Rebooking will not be taken after the cancellation period for the course and you will not be entitled to a refund. If you have purchased the course at a special offer price then your course fees are non refundable.
3. Cancellation between 13-7 days before the course – 50% of the course fees

4. Cancellation between 0-6 days before the course – 100% of the course fees

Courses will run in all weather conditions so please dress appropriately, at the discretion of the centre’s manager he may make a decision on the day to reschedule the course in severe weather conditions, this decision will be made 2 hours before the course and students will be notified by telephone. Also in line with the local authority a course may be cancelled/rescheduled should the local authority issue a severe weather warning. Either way the centre will use any means of communication available to reach students.

We reserve the right to cancel courses within 24 hours of the course date if minimum student numbers are not met, you will be able to rebook on a future course.

In circumstances where any of the requirements for onsite training have not been met, such as no suitable computers or laptops for attendees – if rescheduling is required, the full cost of the original date will still be incurred.

If it has been found that any attendees can’t meet the requirements of the course’s minimum requirements, they may be asked to leave the course and arrange suitable alternative training for them. This is considered the last resort, and will always be done sensitively. Nevertheless, it may be necessary to ensure the course is delivered effectively to the remaining attendees.

Payment Methods

• BACS: Our bank details are shown on your invoice.